The Ave Live sends account and promotional text messages to Reach account holders. Promotional messages require separate consent. Replying STOP stops both categories of Reach text messages.
What they are: One-time passcodes for logging in, redemption confirmations with your reward code, tier status updates, and notices about your account.
Consent: By providing your phone number and creating a Reach account, you consent to receive these messages. They are necessary to operate your account.
Frequency: Varies by your activity. Typically one message per login and one per redemption.
Opting out: Reply STOP to stop all Reach text messages, including account and promotional messages. You will not receive login codes by text while opted out. Reply START to resume account messages; promotional messages still require your separate consent. You can contact privacy@theavelive.com for help.
What they are: Time-limited offers, event announcements, and other promotional content.
Consent: These require your separate express written consent, given by checking the promotional messages box during account creation or in your account settings.
Consent to promotional messages is not a condition of creating an account, making a purchase, or using any part of Reach.
Frequency: Up to five (5) messages per event while you are in the venue. Account messages are not counted in that limit.
Opting out: Reply STOP to any Reach message to stop all Reach text messages, including account messages and login codes. You will receive one confirmation message. Reply START to resume account messages; promotional messages still require your separate consent.
Message and data rates may apply. Your carrier's standard rates for text messages apply to messages you receive from us. We are not responsible for those charges. Contact your carrier with questions about your plan.
Messages are supported on major US carriers including AT&T, T-Mobile, Verizon, and others. Carriers are not liable for delayed or undelivered messages.
Reply HELP to any message for contact information, or reach us at:
If you change or give up your phone number, update your Reach account or close it. You are responsible for messages sent to a number you no longer control until you notify us.
We cannot guarantee message delivery. Carrier filtering, network conditions, device settings, and service interruptions may delay or prevent delivery. We are not liable for any consequence of a message that is delayed or not delivered, including a missed offer or an expired redemption code.
We may update these SMS Terms. Material changes will be posted at reach.theavelive.com with an updated date.
Email privacy@theavelive.com from the email address or phone number associated with your Reach account, with the subject line Account Deletion Request.
Include your full name and the phone number on the account.
Or write to:
We may ask you to verify your identity before we act on the request. We will confirm receipt and complete the deletion within a reasonable period.
Your points are forfeited. Points have no cash value and are not refundable in any form upon deletion.
Financial and transaction records. Retained as required by tax and accounting obligations, generally seven years. These are business records, not account data.
Age verification records. Retained as required by Pennsylvania liquor law. These are created at the door for every guest, independent of Reach.
Photographs. Photographs taken at our events remain our property and remain subject to the license you granted in our Terms of Service. Deleting your account removes your access to your gallery. It does not remove photographs from our records, from the galleries of other guests who appear in the same photograph, or from marketing materials.
Aggregated and de-identified data. Information that no longer identifies you personally is retained for business analysis.
Data held by our service providers. Billfold, VEMOS, and DICE retain data under their own retention schedules, which we do not control. To request deletion from them, contact them directly.
You do not have to delete your entire account to change what we hold.
Deletion is permanent. If you create a new account later, it starts fresh. Your prior points, tier, streak, and gallery are not restored.
Your visit history at the venue is a separate record. A new account may connect to past visits through your name and date of birth as described in our Privacy Policy.
Email: privacy@theavelive.com