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SMS TERMSThe Ave Live | Reach · Last updated: September 17, 2026
Contents
Program Description
Reach by The Ave Live sends one-time verification codes for account verification and login, only when you request them. This program does not send marketing messages. Offers, rewards, tier updates, and event announcements remain in the app.
Verification Messages
What they are: One-time passcodes to verify your phone number or sign in to Reach.Consent: By providing your phone number and requesting a code, you agree to receive a verification text at that number. This does not enroll you in marketing messages.Frequency: One text per code request. Additional texts are sent only if you request another code.Opting out: Reply STOP to stop verification texts. You will not receive login codes by text while opted out. For help accessing your account, contact privacy@theavelive.com.
Message and Data Rates
Standard message and data rates may apply. Your carrier's standard rates for text messages apply to messages you receive from us. We are not responsible for those charges. Contact your carrier with questions about your plan.
Supported Carriers
Messages are supported on major US carriers including AT&T, T-Mobile, Verizon, and others. Carriers are not liable for delayed or undelivered messages.
Help
Reply HELP to any message for contact information, or reach us at:
Email: privacy@theavelive.comPhone: (available at reach.theavelive.com)
Changing Your Number
If you change or give up your phone number, update your Reach account or close it. You are responsible for messages sent to a number you no longer control until you notify us.
Delivery
We cannot guarantee message delivery. Carrier filtering, network conditions, device settings, and service interruptions may delay or prevent delivery. Carriers are not liable for delayed or undelivered messages. If a code expires before it arrives, request a new code.
Changes
We may update these SMS Terms. Material changes will be posted at reach.theavelive.com with an updated date.
The Ave Live | Reach
Data DeletionHow to Request Deletion
To delete your Reach account in the app, open Profile & Settings, choose Delete account, and confirm Permanently delete account. You do not need to contact support. For other privacy requests, email privacy@theavelive.com.Include your full name and the phone number on the account.Or write to:
The Ave Live ("520 Management LLC")Attn: Data Deletion520 N Columbus BlvdPhiladelphia, PA 19123
In-app deletion displays confirmation when your account has been deleted and signs you out. Active Duels are cancelled and commitments returned. Shared Duel history may remain without your identity. Requests sent separately to support may require identity verification.What Gets Deleted
Your Reach profile: name, date of birth, phone number, email, and profile photo
Your points balance, tier status, streak, and points history
Your saved preferences and settings
Your connections to other guests
Your linked Instagram, TikTok, and Google accounts
Your access to your photo gallery
Your survey responses
What Does Not Get Deleted
Your points are forfeited. Points have no cash value and are not refundable in any form upon deletion.Financial and transaction records. Retained as required by tax and accounting obligations, generally seven years. These are business records, not account data.Age verification records. Retained as required by Pennsylvania liquor law. These are created at the door for every guest, independent of Reach.Photographs. Photographs taken at our events remain our property and remain subject to the license you granted in our Terms of Service. Deleting your account removes your access to your gallery. It does not remove photographs from our records, from the galleries of other guests who appear in the same photograph, or from marketing materials.Aggregated and de-identified data. Information that no longer identifies you personally is retained for business analysis.Data held by our service providers. Billfold, VEMOS, and DICE retain data under their own retention schedules, which we do not control. To request deletion from them, contact them directly.
Deleting Individual Items Instead
You do not have to delete your entire account to change what we hold.
Remove a photograph from your gallery: use the remove option on any photo in the app
Disconnect a social account: in account settings
Stop verification texts: reply STOP; contact privacy@theavelive.com for help with account access
Remove your email or profile photo: in account settings
Reopening After Deletion
Deletion is permanent. If you create a new account later, it starts fresh. Your prior points, tier, streak, and gallery are not restored.Your visit history at the venue is a separate record. A new account may connect to past visits through your name and date of birth as described in our Privacy Policy.
Questions
The Ave Live ("520 Management LLC")520 N Columbus BlvdPhiladelphia, PA 19123
Email: privacy@theavelive.comAlso readThe Ave Live ("520 Management LLC") · 520 N Columbus Blvd, Philadelphia, PA 19123 · privacy@theavelive.com